Herbatopia Shop

FAQs

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faqs

Frequently Asked Questions.

Our products are made with ingredients sourced directly from nature, free from harmful chemicals, synthetic additives, and artificial preservatives.

Yes, we are committed to cruelty-free practices. None of our products are tested on animals, and we only partner with suppliers who share our values.

Our product descriptions include details on suitable skin types. If you’re unsure, feel free to reach out to our customer service team for personalized recommendations.

Orders are delivered Monday through Friday from 9AM to 12PM MST.

We are available from 9AM to 5PM MST Monday through Friday. We are closed on weekends and federal holidays.

If your order arrives damaged in any way, please let us know within 7 days of delivery so we can work with you to replace the damaged products. Please include your order number, description of the damage, and photos.

We will take care of any problems and send a replacement if your order is lost; however, a shipping charge will be charged if there are problems with the address. If the package has been marked as delivered, please get the exact delivery location by contacting the carrier. If the shipment has been stolen, please notify your local authorities.